Question 1: How to retrieve my registration key of Moyea PPT to DVD Burner Edu when it got lost?
A: Please visit our Support Center with the login account and password in the confirmation email that we sent to you to regain the registration key.

Question 2: Does PPT to DVD Burner Edu apply to Windows 7 installed with PowerPoint 2010?
A: Yes, the educational program is highly compatible. It can run under Windows 7 smoothly with PowerPoint 2010. You can import a PowerPoint 2010 file to it and output the PPTX file to Blu-ray/DVD/video.

Question 3: Can it preserve the sound and the YouTube video clip in my history PowerPoint presentation?
A: Generally, Moyea PPT to DVD Burner Edu can retain all the originals from a PowerPoint presentation to DVD, Blu-ray Disc and video. If your PPT file is too complicated to be processed, please feel free to contact us at our Support Center with a bug report.

Question 4: The "Burn to disc" option is disabled and only "Create to Blu-ray/DVD image file" is available. Why?
A: The "Burn to disc" option is only valid in the case that it detects that you have installed a Blu-ray/DVD writer. If you don’t install a Blu-ray/DVD writer on your PC, you cannot choose the "Burn to disc" option to burn a generated Blu-ray/DVD slideshow to disc.

Question 5: Music in the slideshow failed to play smoothly on the school DVD player. How should I do?
A: The disc you burnt must be a DVD with lower read speed than a standard DVD. Another possibility is that the disk quality isn't good enough.

Question 6: Why my Blu-ray/DVD homework slideshow got interrupted suddenly when playing on Window Media Player?
A: We strongly recommend you to upgrade the Windows Media Player V9.0 (or above) and DirectX 9.0 (or above).

Question 7: Video clip in the original presentation didn’t appear in the output Blu-ray/DVD/Video file. How to fix it?
A: If you added in the video clip by the "Insert-->Object…" method, that won’t work with the PPT to DVD Edu. Please insert via "Insert-->Movie and Sounds-->Movie from File…", and then try again.

Question 8: Why the output Blu-ray/DVD/Video file has no audio/sound while it works very well in my source PowerPoint?
A: This may be caused by the below three reasons: i. You have chosen to ignore the audio in PowerPoint. Please check the options on the interface of "Options\Advanced Settings\PowerPoint\" in Moyea PPT to DVD Burner Edu. ii. You haven't set the audio file to the automatic playback when inserting into PPT. Please change the settings in your presentation file. iii. The audio codec is not supported. Please set the audio codec to be the other---AC3 or MP2 on the interface of "Options\Advanced Settings\Audio Codec" in Moyea PPT to DVD Burner Edu.

Question 9: Can you fix these error messages: 1. ERROR: Failed to DVD Authoring; 2. ERROR: Err writing data?
A: As to these error messages, please set the working folder and the output folder in the interface of "Options\Output Options\Folder\" to another disc of your computer, and then try again.