If you have any question or problem about our products, follow the steps below firstly:
1, Make sure you are using the latest version.
2, Please read the FAQ before asking for the technical support.
3, Contact us if your problem still can not be solved. We will reply as soon as possible.

SWREG Order Support Contact: http://www.swreg.org/contact2.htm
Check Order Status:
-- Order from SWREG: https://www.swreg.org/order-query.html
-- Order from RegNow: https://www.regnow.com/order_lookup.html
Open the link on the ordering page. You will be asked for the email address, the last 5 digits of your card number, or the order ID.

Order Help Any problem about ordering software, or any questions about your order, Please read our order help-->	Product help: Download F.A.Q   Installation F.A.Q Moyea Product Document Support SWF to Video Pro SWF to Video Std SWF to MPEG SWF to 3GP SWF to iPod SWF to iPhone SWF to Apple TV SWF to PSP SWF to Zune
Forum & Knowledge Support Forum Exchange your idea with other users. Knowledge Center Tips about flash, flash video, web design, and etc..	Contact Support Center Email: support@swfkits.com Skype: Moyea.olservice MSN: Moyea_olservice@hotmail.com Yahoo Messenger : Moyea_olservice ( Mon-Fri, 9AM to 6PM, GMT +8 )

Software Upgrade of Moyea SWF to Video Converter Kits
Upgrade Version	Price	Contact US
SWF to Video Converter Pro V.2.4 ---> SWF to Video Converter Pro V.3.0	$30	( With your upgrade requirement and order number or email address )
SWF to Video Converter Std V.2.4 ---> SWF to Video Converter Std V.3.0	$20
SWF to Video Converter Std V.2.4 ---> SWF to Video Converter Pro V.3.0	$30
SWF4Tube Converter --->SWF to Video Converter Pro	$40
SWF4Tube Converter --->SWF to Video Converter Standard	$10
SWF to video Standard --->SWF to Video Converter Pro	$30
SWF to mobile devices---->SWF to Video Converter Pro	$50
SWF to mobile devices--- >SWF to Video Converter Standard	$20

General Questions:

1. What is the difference if I am using the trial version not the retail version?
Trial Version:
When you start to run the program, there will be a dialog box with two buttons: "Register" and "Try". You have to click "Try" every time you launch the program, if you are using the demo version.
There is watermark of our company on the output file.
Cannot register with registration code.

Retail Version:
When you first launch the program, a dialog box with "Register" button only will prompt you to enter registration code. Copy the registration code you get from the email we sent to you and then press the "Register" button to register the program. You won't face the dialog box when you run the program the next time.

No watermark of our company is displayed on the output file.
Get the license to use the retail version.
Get an email with download link of retail version and registration code.
Can register with registration code.
Get timely and high after-sales service via email and phone.

2. Is online order secure?
Yes. With the service provided by SWREG, Moyea software ensures you with a secure payment solution.

3. What is your upgrade policy?
There are two kinds of new versions for the same software, an updated version and an upgraded version. It is free to get an updated version, e.g. from V1.0 to V1.1. To get an upgraded version, e.g. from V1.1 to V2.0, you may have to pay extra money. All rights about the price of the upgrade are reserved.

4. How long should I wait for the keycode?
Generally, the confirmation email with a link for receipt and a link for key code will be sent to you a few minutes after your order is successfully processed. Please make sure your MTA permits the email from the domains of our company, SWREG or RegNow. Please contact us if you did not receive the email with keycode.

5. I enter the registration code, and was told invalid.
Please make sure the following points:
a. There is no space in the beginning or at the end of the code; otherwise the code is recognized as an invalid code.
b. The current version installed is the retail version.
If the current version is a trial version, please download the retail version from the download link we offered after your purchase. If the current version is the retail version, please inform us with your Order No. and your registered email address for the purchase via support@moyeamedia.com.

6. How can I retrieve the registration code?
Please inform us of the Order No., and registered email addressed you used for the purchase by sending an email to support@moyeamedia.com.

For more information about ordering and registration, please visit Order Help.