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1. What is the difference if I am using the trial version not the retail version?

Trial Version:
When you start to run the program, there will be a dialog box with two buttons:
"Register" and "Try". You have to click "Try" every time you launch the program, if
you are using the demo version.
There is watermark of our company on the output file.
Cannot register with registration code.
Try timely and high after-sales service via email.
Retail Version:
When you first launch the program, a dialog box with "Register" button only will
prompt you to enter registration code. Copy the registration code you get from the
email we sent to you and then press the "Register" button to register the program.
You won't face the dialog box when you run the program the next time.

No watermark of our company is displayed on the output file.
Get the license to use the retail version.
Get an email with download link of retail version and registration code.
Can register with registration code.
Get timely and high after-sales service via email and phone.

2. Is online order secure?

Yes. With the service provided by SWREG, Moyea software ensures you with a
secure payment solution.

3. What is your upgrade policy?

There are two kinds of new versions for the same software, an updated version
and an upgraded version. It is free to get an updated version, e.g. from V1.0 to
1.1. To get an upgraded version, e.g. from V1.1 to V2.0, you may have to pay
extra money.All rights about the price of the upgrade are reserved.

1. What is the difference if I am using the trial version not the retail version?

Trial Version:
When you start to run the program, there will be a dialog box with two buttons:
"Register" and "Try". You have to click "Try" every time you launch the program, if
you are using the demo version.
There is watermark of our company on the output file.
Cannot register with registration code.
Try timely and high after-sales service via email.
Retail Version:
When you first launch the program, a dialog box with "Register" button only will
prompt you to enter registration code. Copy the registration code you get from the
email we sent to you and then press the "Register" button to register the program.
You won't face the dialog box when you run the program the next time.

No watermark of our company is displayed on the output file.
Get the license to use the retail version.
Get an email with download link of retail version and registration code.
Can register with registration code.
Get timely and high after-sales service via email and phone.

2. Is online order secure?

Yes. With the service provided by SWREG, Moyea software ensures you with a
secure payment solution.

3. What is your upgrade policy?

There are two kinds of new versions for the same software, an updated version
and an upgraded version. It is free to get an updated version, e.g. from V1.0 to
1.1. To get an upgraded version, e.g. from V1.1 to V2.0, you may have to pay
extra money.All rights about the price of the upgrade are reserved.

1.I have purchased the software but there is no email from you?

Please ensure your Email server, MTA, allows emails from us, SWREG or REGNOW. If you don't have email blocked, please send us your order number with registered email address.

2.I bought this, but now it is telling me that the download link is corrupted or invalid. How do I get this running?

Please wait for a while to download the software again from the link we offered, ensuring the URL is correctly linked, i.e. there is no space with the download link. If you still can't download the file, please inform us with your order number with registered email address.

1.I get an error stating "The setup files are corrupted. Pleas obtain a new copy of the program." when I try to install the full version.

This might be caused by incomplete download of the full version or we are uploading the update version of the program.

2.Error "Setup files are corrupted", how can I do?

That's may because there is something wrong with your OS. Skype has the same
problem with you, and you can check it via http://forum.skype.com/lofiversion/index.php/t54014.html. Please follow the steps below to solve your problem:
1.Please reboot and purge the following folders, please make sure that "x" is
your OS disc.
x:\Temp
x:\Tmp if available
x:\WINDOWS\Temp
x:\WINDOWS\Prefetch
2.Clear your Download Folder (desktop?)
3.At least delete manually downloaded SWF to Video Converter Pro-setup-file, including the files in "Recycle bin"
4.Reboot your computer.
5.Disabling VirusScan, download latest SWF to Video Converter Pro setup file again.
6.But now download to a different location than last time. Do not use default location.
7.Install SWF to Video Converter Pro to a different location than last time with
a different name. Do NOT use default name, use "SWF2Video" for example.

1.I just purchased the software, but when I enter the code, it keeps saying "Invalid registration code". Please make sure the following points:

1. There is no space in the beginning or at the end of the code; otherwise the code is recognized as an invalid code.
2. The current version installed is the retail version.
The trial version has a button "Try", after you click the desktop icon or quick launch icon. There is only a "Register" button for the retail version.

If the current version is a trial version, please download the retail version from the download link we offered after your purchase. If the current version is the retail version, please inform us with your Order No. and your registered email address for the purchase via support@moyeamedia.com or call +86-755-26738790.

2.I lost my registration code to unlock the program.

You can contact us with your Order No. and your registered email address for the purchase via support@moyeamedia.com or call +86-755-26738790. You will retrieve it after the information is confirmed by our support.

1. When will I receive my product and registration information?

The registration information delivery depends on the payment option you choose. Normally, if you pay by credit card / debit card, wire transfer during the online order process, or placed a purchase order through our sale service SWREG, you will receive the registration key information via a confirmation email within 24 hours of a business day.

2.What exactly will I receive if I purchase the Moyea Software?

Typically, you will receive a registration key in an e-mail, and a download link for the product you ordered. And if you choose "+ CD", you'll receive a CD disk with the sofware and keycode in it.

3.What advantages shall I always get as Moyea registered customers?

Fully enjoy all functions and features without any limitations. License code sent automatically within minutes after your purchase. Free technical support service via e-mail. Free minor update; discount price for supper improvement.

1.What's your upgrade policy?

Our upgrade policy is that all registered users can get a free upgrade for minor version update and share a favor price for major upgrade version release, which is normally the price different between two versions. To know the upgrade price for different software, please take reference to the description in upgrade page.

2.Can I continue to use the program after I change my computers hardware?

If you change your computer's hardware after you have already entered the registration key, you can continue to use it.