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Help Desk is an advanced and great Web-based help desk software (ASP.NET). It supports ticket helpdesk system, tracks your customers' issues, fully integrates with your email and Active Directory. In-house support ticket system for your service team.
Key features
- Web-based, secure, reliable
Assign agents to different areas. Control tickets visibility. Based on the most advanced technical platform - MS SQL Server and ASP.NET.
- Unlimited and affordable
We are not priced "per technician" or "per user". It's only $799 for an unlimited number of agents and users. This includes free upgrades. 1 agent? 10 agents? 1000 agents? Doesn't matter. We're priced "per product". This is our mantra, our "mission statement" and what makes us different from the competition.
- Seamless email integration
Two-way email integration. Instantly turns incoming emails into web-based help desk tickets, and sends out automatic email notifications to both users and help desk technicians. More on help desk emails...
- Assets, attachments & more
Track your assets, assign it to your users. Attach documents, screenshots and PDFs to your tickets. Maintain a knowledge-base. Tag and categorize your support tickets.
- AD-integration
Possible Windows-integrated authentication - integrate Help Desk with your existing Active Directory users catalog.
- Flexible and easy to use
Possible Windows-integrated authentication - integrate Help Desk with your existing Active Directory users catalog.
For both users and help desk technicians. Takes seconds to setup (run the installer and start working in seconds).
- Multilingual
Help Desk is easily localizable to other locales and languages using ASP.NET resources.
English, German, Norwegian, Danish, Dutch, Swedish, French, Italian, Spanish, Portuguese, Russian, Hebrew, Arabic, Hindi languages are included.
How does the Help Desk application work?
- A customer submits a ticket (an "issue") to Jitbit Help Desk ticket software (using the web-interface or by sending an email to "support@server.com").
- Help desk "technicians", responsible for the ticket category (for example, email-engineer for email-related issues, or webmaster for website-related tickets etc) are notified of the new issue, and "take" it (or assigned by the administrator).
- Jitbit HelpDesk includes an integrated discussion forum for every ticket, where customers and technicians post updates and interact with each other.
- After an issue is closed, it can be published to a knowledge base.
- This support software tracks and handles your customers' tickets and saves your technicians' time.
System requirements
- Windows 2000/2003/2008/Vista/7
- IIS Server 6 or 7
- .NET Framework 4.0
- MS SQL Server (free Express edition is fine), optionally you can install Full-Text Search
- (optional) If you plan to install the Helpdesk Software using "setup.exe" on a Windows 2008 machine you may need to set up the "IIS 6 compatibility mode" (like described here) OR install the product manually by copying the files to your web-server.
- For inbound emails to work you need the "SocketPermission" for the helpdesk software application, and this may be disabled on some shared hostings
