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Support ticket system for your help desk team. "Hosted help desk" runs in the cloud - instead of installing the software on your own server, have your Help Desk hosted remotely.
Why hosted help desk?
We keep it fast and secure - we spend hours fine-tuning our helpdesk server, optimizing the database speeds, applying security patches, setting up backups... So you don't have to.
We use it ourselves! - our own support is handled by a hosted help desk instance that lives on the same server as our customers.
We made it affordable - our monthly fee is less than 30 bucks for the basic plan. No catch.
This is a hosted (saas) version of our award winning "downloadable" HelpDesk software. You're just 2 clicks away from trying it.
Key Features
- Secure and reliable: Your connection to the help desk application is protected by SSL, the server's disks are encrypted and the cloud technology makes us immune to hardware failures
- Simple, fast & straightforward: clean and easy to use
- SaaS helpdesk: Real "software a s a service" - the help desk is hosted on our cloud servers at Amazon's datacenters in North Virginia and California, 24x7 monitoring, everyday backups. We keep your data even if your account expires!
- Custom domain: Set up a help desk app on your own domain, like "support.company.com". Easy to set up, integrates with your website.
- It checks your support mailbox and converts emails to tickets
- Free support and version upgrades
- Knowledge-base, Reporting, Asset-tracking and File-attachments - all the features that a help desk app should have
- Customizable you can change the colors, even add your own logo to the design.
- Single-sign-on - we offer an authentication API for existing web-applications
- Support widget that you can place on your website - just two lines of JavaScript and you have a support form on your website.
- Probably the best online hosted ticket system out there
